Address

MARLPITS LANE,
HONITON,
DEVON
EX14 2NY

Opening Hours

Monday – Friday
8.30am – 6.00pm

Contact Numbers*

Normal Hours
Main telephone number
- 01404 548544
Appointments desk
- 01404 540074
Home visits desk
- 01404 540070
Results desk (2-6pm only)
- 01404 540071
Enquiries desk
- 01404 540072
Facsimile
- 01404 46621

Evenings and Weekends
111

 

*We will endeavour to answer calls as quickly as possible but inevitably, as with all large organisations, there will be busy times when waiting will be necessary. The telephone system will stack the calls in a queue and provide updates as to how many people are in front of you. These queues will be specific for the desk you dialled directly or the choice you made from the menu.

Smoking Cessation Advice - Call 0800 022 4 332 or visit smokefree.nhs.uk or see your local pharmacist.

 

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Welcome to the Honiton Surgery Website. The information on this site can also be downloaded as a booklet www.practicebooklet.co.uk/honit 

 

How to...

  1. Register at the practice
  2. Make an appointment
  3. Request a home visits
  4. Order a Repeat Prescription
  5. Self Treatment

News

All change at Honiton Surgery

 

Residents of Honiton may well have noticed lots of building work going on at the Surgery. Finally the scaffolding has come down, the paint is drying and we are nearly ready to move into our new extension, which will offer 6 new consulting rooms, a new treatment room, a new waiting area and large meeting room. We feel we are truly ‘future proofed’ to manage the growing population of Honiton.

We would like to take opportunity to invite patients to have an informal  look around the new facilities  on the evening of 21st July, 2016.


As well as our new extension we have also restructured  how we manage our workload  and we are delighted to have two advanced nurse practitioners joining us on 1st July. They will work alongside an emergency duty doctor to provide ON THE DAY care for unwell patients, whilst routine surgeries will continue alongside.


Historically there have always been two separate GP partnerships working at the surgery, however, we have decided to merge to form a single partnership and from 1st July  we will be known as  Honiton Surgery.  The main reason for this is to ensure the viability of both practices and to have more robust cover  for patients.


Many of you will know that Dr Sarah Evans retired as a GP partner in March and Dr Janet Ward has also just retired after nearly 30 years in Honiton Surgery. Fortunately neither doctor is planning to hang up their stethoscopes completely and they will both  continue to work as locums in the practice and also continue their teaching of medical students. Dr David Lee has also recently left for personal reasons and unfortunately Dr David Ward is now on long term sick leave. Dr David Seamark also retired last year and to date we have been unable to replace any of these positions with GP partners. The remaining GPs are all managing larger lists.  However we are very pleased to announce that Dr Dianne Eddison, whom some of who may remember as a previous partner, is returning to Honiton Surgery in November. We are also filling some gaps with locum doctors.


There is a general shortage of GPs across the entire  country with 1 in every 8 GP vacancies unfilled. Unfortunately Honiton Surgery is no exception. We are working hard to maintain the best service possible with the existing doctors working longer hours and more sessions, together with some regular locum doctors. However there is bound to be some disturbance to our normal service and we  ask our patients to be aware of the difficulties we are facing, particularly over the summer as this is likely to lead to longer waits to get routine appointments.


We apologise in advance  for any disturbance to our normal services.

 

Waiting times for GP appointments

Whilst it is common knowledge that there is a national shortage of trained General Practitioners, due to early retirements and doctors no longer wishing to enter General Practice, up until now we have been relatively unaffected here at Honiton Surgery. However, we are now at a point where, despite our advertising extensively, we have been unable to recruit new partners to replace outgoing partners. We have tried to fill as many gaps as possible with locum GPs, but again these are in great demand from other local practices.

The knock on effect from this is that our patients will have to wait longer to see a GP, particularly one of their own choice. The doctors ask that you ask yourself if you really do need to see a doctor, or is there another way of managing your problem? Urgent problems will continue to be given priority.
 
We apologise for the waiting times, however please be understanding with our receptionists and doctors who are doing their best to accommodate you.

  • Self help information can be found at www.patient.co.uk or www.nhs.uk   
  • Our local pharmacists are highly skilled practitioners and may be able to offer advice
  • MIU at Honiton Hospital can treat minor problems up to 48 hours old  such as female urine infections, throat infections, sprains, strains, cuts, grazes, wounds, burns, nose bleeds, foreign bodies in the eye.

Electronic Prescribing System - Ward Practice

A new electronic prescribing system recommended by the North East West Devon Clinical Commissioning Group has recently been implemented. We expected there to be some implementation issues and unfortunately we have come across some problems that may well affect our patients. The main problem is affecting patients that have chosen to ‘collect’  their prescriptions from the surgery.

In order to rectify the problem we will need you to advise us again that you wish to collect your prescription from the surgery. Please do check with us to ensure we have the right information on your repeat prescription record.

We have also noticed some prescription destinations being automatically changed by our computer system which we will rectify as soon as we become aware of a problem.

We are extremely sorry for the obvious inconvenience caused to our patients.  This is very much beyond our control. Please be patient whilst we correct our systems as quickly as possible.

Sandy Wason – Practice Manager

Honiton Surgery awarded £400,000 from NHS England’s Primary Infrastructure Fund

Honiton Surgery is delighted to announce that we have been successful in securing £400,000 from NHS England’s Primary Infrastructure Fund.

This will help us build an extension on the existing flat roof here at the Surgery. Preparatory work commences Nov 2016 with the main building work planned to start in Jan 2016 with completion May 2016. This extra space will provide additional consulting rooms and space to allow us to enhance our service to patients. We feel this is a wonderful opportunity to ‘future proof’ our surgery in very challenging but exciting times within the NHS.

The Infrastructure Fund is a four year programme to help general practice make improvements, including premises and technology . More information can be found at www.england.nhs.uk/pcif

 

Care Quality Commission

The Care Quality Commission have completed their review of both the Ward and Seamark Practices. Both practices received good overall ratings. The posters can be downloaded here:

Patient Participation Group Annual Report

You can download a copy of the 2014/2015 Annual Report here

Honiton Online

We are pleased to announce that all of our registered patients can now sign up to ‘on line’ booking of routine blood taking appointments, repeat prescriptions and access to medical records.

For further information please ask for a leaflet at reception which will explain this facility and how to access it. Alternatively download the leaflet here. You must come into Honiton Surgery in person to register for Honiton Online

Two Practices

We would like to clarify to our patients that we have two separate practices here at Honiton Surgery .

The smaller practice is known as the Seamark Practice and looks after just over 4,000 patients. The doctors that work in this practice are:

  • Dr. Sarah Evans
  • Dr. Anne Saunders
  • Dr. Siobhan Gillespie
  • Dr. Daniel Murphy

The larger practice is known as the Ward Practice and looks after just over 12,000 patients. The doctors that work in this practice are:

  • Dr. David Ward
  • Dr. Fiona Short
  • Dr. Janet Ward
  • Dr. David Rampersad
  • Dr. Justin Geddes
  • Dr. Suzanne Ingram
  • Dr. Jennie Button
  • Dr. Charles Moody
  • Dr. Sarah Pendrazzini
  • Dr. Beth de Sousa
  • Dr. David Lee

Both practices share the staff and building resources.

We are keen for the patients to be registered with a ‘usual doctor’ in their practice and would hope that you are able to see your usual doctor for the majority of the time, in order to maximize continuity of care.

If you think a home visit will be required, please try and request this before 2.00pm on the day so that this is done by your own practice and preferably your usual doctor.

From time to time, for example when the doctor is on call or you are seeing a nurse, they will look after patients from both practices and so will have access to your medical records. Confidentiality will be maintained as is our normal practice.

 

Open Evening at Honiton Surgery

The Honiton Surgery Patient Participation Group was delighted with the 70 strong turnout for their open evening at the surgery on Tuesday 11th November. The dreadful weather seemed not to deter people from coming. Sandy Wason, practice manager, had to arrange extra chairs. The large audience was a tribute to the efforts of Mrs Serena Sexton, chairman of the group, and her team. Serena led the evening and welcomed Heather Penwarden, from the Memory Cafe, who talked about 'Dementia friendly Honiton' and Kate Lock from Devon Doctors on call who talked about how out of hours care was organised.

Drs Janet & David Ward talked about to make the best of the surgery and talked about ways patients could help the staff and clinicians following a survey of the staff. These included phoning for visits as early in the day as possible to allow care options to be better organised and trying not to run out of medication to avoid 'urgent' requests on a Friday afternoon.

Dr Justin Geddes talked about the commissioning of care and the evolving role of the community hospitals. Members of the audience took the opportunity to address questions to the speakers. The feedback on the slips patients were given appeared very promising and there was an appetite for further events. 

Did you know as much as £5.5 million is wasted each year in Devon on unused medicines?

The same amount could pay for approximately:

  • 730 heart bypass operations
  • or 1,000 hip replacements
  • or 2,235 knee replacements
  • or 10,720 cataract operations

You can help us use this NHS money in Devon more wisely:

Check
Look at your supplies – order only the items that you need.

Listen
Listen to the advice from your doctor, nurse or pharmacist and take all medicines as instructed on the label.

Tell
Tell your doctor, nurse or pharmacist if your medicines are not agreeing with you or you have stopped taking them.

Tick
Using the counterfoil of the prescription, tick only the medicines you need, and remember "tick in haste – medicines waste."

Open
Open your bag of medication while at the pharmacy. If you have item(s) not requested, or surplus to your needs for the next month, please return these before leaving.